Chative 2024 roadmap - Shaping an end-to-end messaging solutions for E-Commerce

Introduction

Get ready for an exciting year of new features and improvements designed to take your customer experience and e-commerce support to new heights in 2024. Our roadmap is filled with powerful updates that will help streamline operations, boost customer engagement, and drive more sales for your business.

Key Highlights

🚀 We're heading towards becoming a true omnichannel platform

We're enhancing omnichannel support, streamlining interactions across multiple channels. Imagine this: John reaches out via your website, and when he connects on Facebook, you still know it’s John. This way, you can easily pick the most suitable communication method and create an ongoing conversation.

🚀 Fully E-commerce support

In the post-pandemic world, online shopping rules. Despite economic challenges, the trend is going strong. Many businesses are going direct to customers (D2C), skipping middlemen. This boosts growth, reduces dependence on big platforms like Amazon and Shopee, and widens market reach.

To match this trend, we've focused on Shopify integration and soon WooCommerce too. You can handle orders, track customer history, follow up on abandoned carts, and retarget automatically — all from your inbox. Stay connected and thrive.

We're excited for your feedback (there'll likely be a lot). Your input helps us tailor a solution that truly fits your needs and goals.

Join our Discord community and follow us on Twitter to keep updated on every step we do 😄.