👏 Chative v0.6.1 has arrived – Instagram is finally here!
✨ By showcasing products on Instagram, businesses are giving potential purchasers a real-life view of what the products look like. According to Instagram for Business survey, 46% of those surveyed said they purchased a product or service after seeing it on Instagram. It’s no surprise that more and more brands are treating Instagram as one of their main sale & marketing channels.
🧐 With the Instagram integration, what you see on Instagram is also available in the Chative inbox with an even better experience.
What are the benefits of integrating Instagram with Chative
Manage and respond to all messages from Instagram in one unified inbox. No more switching tabs or managing multiple queues.
Better collaboration. Working with your teammates on Instagram is much smoother and easier with customer tags, team notes, agent assignments, etc.
Send files up to 25MB. This is incredibly important to do business on Instagram since the native platform does not support this feature out of the box.
Support native Instagram message types such as story replies, deleted messages, or post sharing.
See Instagram in the report. Compare Instagram against your other support channels and monitor your customers’ satisfaction with your upgraded support offering.
Track your team’s performance for better productivity. You can see how your team is doing with important metrics: agent availability, conversation response time, etc.
How easy to start using Instagram with Chative?
It will take less than 2 minutes with a few simple clicks to connect Instagram to Chative.
🏃♂️ Have fun with the new update! As usual, we are looking forward to receiving feedback and bug reports should you run into any with this new feature.
🔥 Stay tuned for more critical updates this month. November is an exciting time and we understand this is a critical time for businesses to prepare for the shopping crazes about to happen soon in December!
Kate Tran is a story-teller and a marketer at Chative. Her passion is to bring knowledge of chatbot trends to everyone. Despite of her busy schedule, she always makes time to read novels at the weekend.