Happy Tuesday!

This update focuses on ironing out bugs inside Inbox and improving features related to team collaboration so let’s see what we’re gradually rolling out in Chative ✨

🔥 Bug Fixed

[Report] The report screen in the last 7 days kept showing reload

[Agent] The message which includes URLs was out of the message box

[Inbox] The conversations belonging to deleted contact kept popping up when you go to the Inbox page

[Inbox] When you added a new note to a specific conversation, the conversation was not be updated in the right order

[Inbox] The status filter of conversation list did not show correctly after you changed it from Open to All

[Inbox] The conversation status still showed Open when you navigate a closed conversation’s URL in a new tab

[Inbox] The message preview in the conversation list was not cut down the line if your text is too long

🔼 Other Improvements

Get notification when messages from Facebook contacts are not responded to after 24 hours. You can now respond to your customers outside 24 hours that come from Facebook channels by marking the conversation with one of three types of Message Tags (Confirmed Event Update, Pose Purchase Update, and Account Update) following Messenger policy.

Update on Tags and Topics list. We now have updated our new default Tags and Topics, which helps you have a quick choice to segment your customers and conversations.

Update conversation status when assignee got suspended. Conversations from a suspended member now have an option to assign to other agents before getting suspended

📣 Announcement

We would like to inform you that in order to improve the Facebook Messenger channel, we will switch our Facebook Messenger channel status from Beta to the Closed Beta version.

We are sorry for the inconvenience in case you are currently using the Facebook Messenger channel. Also, we will send you an email notification as soon as possible whenever it is ready to use.

But it’s still not the end! Our team is on the way to getting a very big feature ready this week. That is Business Hour for a whole team and even each member. We assure you that this feature will let your customers know whether your team is out of office, and especially give more convenience to agents depending on the shift.

🙌 We constantly strive to bring you the best experience. Stay tuned for upcoming updates!