< Back

Release 1.2:  Shopify Integration

Hey Shopify merchants!

We’re thrilled to announce our slick new Shopify integration that lets you manage orders and chat with customers right from your Chative inbox – no switching between apps required.

Ready to elevate customer service and captivate shoppers? Say hello to Chative’s Shopify chat in just a few clicks!

Why It Matters

  • Quickly check a customer’s order history without switching between screens while assisting them.
  • Create new Shopify orders, make changes to existing ones, and issue refunds directly within your Chative Inbox, no extra tabs needed.
  • Efficiently manage customer conversations across all your Shopify stores by using a central inbox.
  • Chat and build relationships with online visitors, making your Shopify store interactive with a free live chat featuring e-commerce capabilities.

Key Features

🙌 Instantly Engage with Visitors Using Chative Live Chat

Connect your Shopify store into Chative and BOOM 💥 – pro live chat pops up instantly to engage with customers and capture every sales opportunity. No more abandoned carts!

No more hassling with scripts or complex tech stuff. Our easy 1-click install handles everything, letting you focus on business growth.

🥰 Understanding Customers Before You Ask

Check what they’ve added to their cart and bought before to understand what they like. Then make a guess – what’s stopping them from purchasing? Price too high? Unsure of sizing? Item out of stock?

Once you’ve got a good idea of what they like, politely ask about any worries they might have. Personalize your suggestions to tackle their specific concerns.

Knowing your customers helps you chat with them in a way that’s all about them. It’s not about one-size-fits-all messages but showing you’re tuned into what they really want.

🛍️ Personalized Product Recommendations

Now showcase your store’s products right within the Chative App! Easily share attractive product cards during chats based on their interests. Each card has a picture, description, and a direct link to the product page. It makes shopping easier for your customers – no more hopping between different tabs.

🛒 Instant Orders, Simplified Checkout

Help customers quickly buy what they want during a chat. Create draft orders and share checkout links instantly. It’s a shortcut for customers and a faster way for you to make sales through chat.

Plus, you can create paid or pending orders right during the conversation. Easily share the order status page to reassure customers about their purchases. No more switching between apps all day – turn every chat into a chance to make a sale!

👩‍💻 Simplified Order Support

Modify orders directly within the chat to meet customer preferences. Identify and make order adjustments right in the Inbox, ensuring faster support and an improved customer experience.

Connecting Your Shopify Store with Chative

Ready to take your customer interactions to the next level? Follow our guide to seamlessly integrate and maximize the potential of this cutting-edge communication channel.

Upgrade Details

Discover the different tiers of our subscription plans, each offering unique features:

  • STARTER Plan: Your basics covered.
    Easily access product info, order summaries, and specifics for smooth communication.
  • TEAM Plan: Personalized support using customer information. Includes STARTER Plan features and more.
    Connect better with customers by sharing product details during chats.
    Enjoy a complete shopping view by effortlessly accessing your customer’s shopping cart.
  • BUSINESS Plan: Better order control with advanced tools. Includes TEAM Plan features and more
    Take charge with advanced order management tools within our platform.
    Create and fine-tune orders directly for a more streamlined process.

Explore these tiers to find the right fit for your needs. Whether it’s improving communication, simplifying shopping experience, or refining order management – we have options that fit your requirements!

Need Help or Have Feedback?

Our support team is here to assist you with any queries or issues related to the updated integration. We also value your feedback; feel free to share your thoughts on how we can further improve your experience.

Thank you for choosing Chative for your e-commerce needs! We’re committed to continually enhancing our services to support your business growth.

Happy Selling!

avatar + Chative

Related Posts