Welcome To Chative.IO Omnichannel Messaging Platform
Chative.IO is an omni-channel messaging platform for e-commerce businesses of all sizes. We unify conversations, streamline support, and offer AI-powered automation to enhance customer experiences and boost sales.
Here's what Chative.IO can do for your business:
- Unified Conversations, Customers, and Orders: Manage all customer interactions in one inbox, including live chat, WhatsApp Business, and social media.
- Increase Conversions and Retain Customers: Unlock sales opportunities through live chat, text, and social media. Boost conversion rates with personalized messaging.
- Enable Shopping via Social Touch-points: Remind customers about abandoned carts and reorders automatically, fostering customer loyalty.
- Scale Customer Service with AI & Automation: Empower AI Assistant to provide automated and personalized customer service, freeing up time for more critical tasks.
Quick start for E-commerce success
As you begin using Chative.IO, you'll interact with three main interfaces:
- Agent: This role provides access to basic customer support features. Chative.IO offers four roles, each with different permissions for accessing features and functionalities.
- Channel: Organize conversations by projects, topics, or teams. No limit on the number of channels within your organization.
- Customer: Categorize customers into three types to manage interactions efficiently.
In addition, you can find a glossary of commonly used terms and their definitions in the Chative.IO platform here.
Most importantly, don't worry about knowing everything right away; we'll explore together in the Onboarding Guide. Let's get started!