The AI Assistant is an advanced feature that enhances human agents' capabilities by automating tasks, provides fast answers to common questions, and keeps customer info up-to-date in real time.
Think of the AI Assistant as an intelligent virtual agent that handles customer questions all on its own, freeing up your team for more important tasks.
💡 AI Assistant is an add-on feature with separate pricing. Additional charges may apply. Check out the pricing details for more information on costs.
So, What can the AI Assistant do?
Get ready to be wowed – the AI Assistant does way more than basic support. It's got some seriously awesome abilities, like:
- Writing personalized responses that match each customer's style.
- Offering suggestions to help your team reply faster and keep things consistent.
- Checking grammar to ensure your messages are polished and professional.
- Automatically collecting customer info to save time.
- Understanding the meaning behind conversations for even more accurate assistance.
Here are the quick instructions to start using your AI Assistant:
- Ensure you have the latest data and knowledge in the Knowledge Base for training the AI Assistant.
- Access the
AI Assistantin your sidebar:
- Add the AI Assistant to your organization if not created yet.
- Click on the AI Assistant to access its settings section.
- Configure the AI Assistant's behavior and language settings:
- Customize the AI Assistant's appearance, name, avatar, and visual elements.
- Set rules, language preferences, and tone style for the AI Assistant.
- Activate the AI Assistant:
- Choose the relevant category in the Knowledge Base for training data.
- Activate the AI Assistant once satisfied with the settings.
- Test the AI Assistant's functionality:
- Have a test conversation to observe the AI Assistant's performance.
- Validate its understanding, accuracy, and appropriate behavior.
Congratulations! You have successfully set up the AI Assistant and are now ready to use its capabilities to enhance your live chat messaging experience.