7 tawkto Alternatives You Should Consider

tawkto is a popular live chat software that allows businesses to communicate with customers in real time. However, tawkto is not available in all countries. If you are looking for a tawkto alternative, here are 7 options to consider.

Chative.IO

Chative.IO is a multi-channel messaging platform that helps businesses boost sales and customer loyalty. The platform allows you to manage all of your customer conversations and information from all channels in one inbox and automate the process with AI.

Pros:

• No limits on the number of employees, messages, or customers
• Real-time messaging and instant notifications to agents
• Provides live chat plugin for multiple websites and allows you to customize the chat window interface, greeting, position, etc. to match your brand identity
• Supports Shopify merchants: send products from the store, create orders, edit orders, view customer purchase history and access history
• Has many other useful features: send multimedia files, automatic messages, message routing, customer information, detailed reports.

Cons:

• The free plan limits you to 3 live chat agents
• Viewing website visitors is not available yet

Gorgias

Gorgias is an e-commerce customer service platform that helps businesses streamline communication and improve customer satisfaction. It offers features like live chat, ticketing, and help desk functionality specifically designed for online stores.

Pros:

• Designed for e-commerce businesses with order management features such as customer history, order tracking, cancel, refund, etc.
• Integrates with major e-commerce platforms like Shopify, Magento, BigCommerce, WooCommerce
• Provides AI and automation tools
• Integrates with other business tools you might be using

Cons:

• Customer support might be not responsive
• May be more expensive than some other live chat solutions
• May be overkill for businesses that don’t have a large online store

Tidio

Tidio is a live chat and chatbot platform that helps businesses improve customer engagement and sales.

Pros:

• Easy to set up and use
• Affordable pricing plans
• Offers a free plan with basic features
• Integrates with multiple channels, including website, Facebook Messenger, and WhatsApp, Instagram, Email.
• Provides chatbots to automate customer support tasks

Cons:

• The monthly conversation limit is quite restrictive.
• You’ll need to purchase each primary function separately, which can quickly become costly.

Chatra

Chatra is a software that helps businesses chat live and support customers on their website, increasing conversion rates and improving customer experience.

Pros:

• Integrates email, Facebook Messenger, Instagram, Google Analytics
• Proactively message website visitors
• Provides a chatbot that automatically collects customer information and answers pre-configured questions
• User-friendly interface

Cons:

• High price compared to other platforms

LiveChat

Live chat is an online chat software that is installed directly on your website and allows you to chat online with customers in real time.

Pros:

• Professional interface, many advanced features
• Integrates multiple channels website, Facebook Messenger, SMS, Email, Instagram, X (Twitter), WhatsApp
• Message, employee and sales reports

Cons:

• No free plan available
• Higher price than many competitors

Zendesk

Zendesk is a CRM platform that combines many useful features to help businesses manage leads, manage business and especially manage multi-channel sales.

Pros:

• Intuitive interface, easy to use
• Integrates multiple channels like WhatsApp, Email, ticket, Facebook, Instagram, and Twitter, Slack, WeChat, LINE,…
• Set up greetings, automatic replies, chatbots
• Supports multiple languages, including Vietnamese

Cons:

• No free plan available
• Higher price than many competitors

Olark

Olark is a live chat software that helps businesses connect and support customers in real time.

Pros:

• Install chat frame on website and customize colors
• Allows multiple support agents to participate in a conversation
• Allows customers to rate the quality of support service
• Provides detailed reports to track support team performance, average response time, and first-time resolution rate

Cons:

• No free plan available
• Higher price than many competitors

These are just a few of the many tawk.to alternatives available. When choosing a live chat software for your business, it is important to consider your needs and budget.

Do you have any questions about live chat software? Or have you had any experiences with the platforms mentioned? Leave a comment below and share your thoughts!