Welcome to Chative.IO omnichannel messaging platform
Chative.IO is an omni-channel messaging platform for e-commerce businesses of all sizes. We unify conversations, streamline support, and offer AI-powered automation to enhance customer experiences and boost sales.
Here's what Chative.IO can do for your business:
- Unified Communication & Collaboration: Centralize all channels and team workflows for seamless communication.
- Enrich Customer Experience: Deliver richer, more personalized and essential e-commerce interactions.
- AI & Automation: Streamline workflows and boost agent productivity.
Quick start for E-commerce success
As you begin using Chative.IO, you'll interact with three main interfaces:
- Agent: This role provides access to basic customer support features. Chative.IO offers four roles, each with different permissions for accessing features and functionalities.
- Channel: Organize conversations by projects, topics, or teams. No limit on the number of channels within your organization.
- Customer: Categorize customers into three types to manage interactions efficiently.
In addition, you can find a glossary of commonly used terms and their definitions in the Chative.IO platform here.
Most importantly, don't worry about knowing everything right away; we'll explore together in the Onboarding Guide. Let's get started!