Shopify is an e-commerce platform for retail point-of-sale systems and online retailers. It handles everything from marketing and payments to secure checkout and shipping.
We’ll show you how to add Chative on your Shopify store that highlights your store and leaves others in the dust.
57% of customers abandon their purchase if they can’t get their questions answered quickly.
Purchase decisions are made in seconds. And your timely answer can mean the difference between closing a deal and not.
In a conventional brick-and-mortar store, you would likely send a sales assistant to the customer’s side to handle their problems.
You can provide your online customers the same experience again with Chative. It makes you accessible and offers quick assistance to stop sales from vanishing.
Imagine you’re at a store and ask about their exchange policy. And they ask you to go home and send an email for an answer.
You probably wouldn’t do it. Most likely, you wouldn’t take that action. Additionally, there’s a potential that you’ll give up shopping and leave the store entirely.
Customers can easily and quickly get in touch with you via live chat without interfering with their buying experience. Chative window is simple to find, and starting a conversation only requires one click.
Use Chative, you’ll be able to view valuable customer information like:
Picking the proper live chat will give you access to customer information that will prevent you from asking pointless or repetitive queries.
But more crucially, it provides you with a lot of background information about your clients. The context that you may utilize to give incredibly individualized advice and ideas leads to an excellent shopping experience.
As you are fully aware, customers won’t just come into your store during regular business hours.
But at the same time, you don’t want to let leads slip just because you’re offline.
And you won’t have to with a lead form you can set up in Chative.
Customers will just be asked to provide their contact information and inquiry. Once they’re back online, your team can reply.
Even when you’re online, gathering contact information is the first step in building a relationship with visitors and turning them into devoted clients.
If we look at phone support, an agent can only deal with one customer issue at a time.
However, a single agent can converse with numerous consumers simultaneously while using Chative.
Plus, you get a summary of each question, so you may choose how to approach it.
In any case, your consumers don’t have to wait in line and instead get prompt responses to their questions.
Follow these steps to install Chative on your Shopify store:
If you have a Chative account, please choose a channel in Chative that you want to connect with your Shopify store.
That’s it! From now on, you can talk to your customers in real-time!
So there you have it!
A live chat for your e-commerce store is an effective and economical way to improve the customer experience, differentiate yourself from competitors and ultimately boost sales.
It’s arguably the best platform for you to start a conversation and build trust with online shoppers. And these relationships ultimately define the success of your e-commerce store.