Understanding AI Assistant Capabilities
The AI Assistant possesses a wide range of capabilities, including:
- Knowledge Base Accessibility: It can access and use information from the Knowledge Base.
- Memory: It remembers past interactions to improve future conversations.
- Access Contact Data: It retrieves and utilizes contact information for personalized assistance.
- Access Contact Tags: It leverages tags associated with customer contacts for better context.
- Access Conversation Information: It retrieves relevant details from ongoing or previous conversations.
- Access Conversation Topics: It identifies and addresses specific topics discussed during a conversation.
To understand the capabilities of AI Assistant, please refer to the provided information:
| Capability | Accessibility |
|---|---|
| Knowledge Base accessibility | 10,000 blocks |
| Memory | 10 previous messages |
| Access contact data | 10 fields |
| Access contact tags | 10 tags |
| Access conversation information | 10 fields |
| Access conversation topic | ✅ |
| Purposes | FAQs |