Make Coze Bots Send Free Follow-up Messages

Ever had a customer disappear mid-conversation? It happens more often than you’d think. That’s where follow-up messages come in handy.

Using Chative’s workflow with your Coze bots, you can automatically send follow-ups without spending extra on message tokens.

💡 These follow-ups are sent through Chative, so they don’t use up your Coze message tokens. It’s a win-win: better customer engagement at no extra cost!

Why this matters​

1. Keep conversations going: Don’t let potential sales slip away because a customer got distracted.
2. Improve response rates: A gentle reminder can encourage customers to continue their inquiries.
3. Show you care: Follow-ups demonstrate attentiveness and good customer service.
4. Save time and money: Automated follow-ups work 24/7 without additional staff or costs.

Real example​

How to make Coze bots send free follow-up messages

Step 1: ​Log into your Chative account

Step 2: Go to the Workflow section

Step 3: Create a new rule:

• Event: Choose “When an agent is waiting for responses” and set the waiting time (e.g., 30 minutes)
• Condition: “Conversation status is opened”

💡 Pro tip: Experiment with different messages and timing to find what works best for your customers.

Step 4: Add an action:

• Select “Send a message”.
• Type your follow-up message.
• Choose your Coze bot as the sender.

Step 5: Save and activate the rule.

That’s it! Your Coze bot will now automatically send follow-up messages to inactive conversations.INFO

💡 Pro tip: With over 100 possible combinations of events, conditions, and actions in workflow, you can customize follow-ups and other automation to perfectly fit your unique business needs – so don’t hesitate to explore and experiment!

Ready to keep your conversations flowing? Set up your free follow-up messages today and watch your engagement soar.