Release 2.2: AI Agent Can Now Connect To Your Own Systems

Before, your AI Agent could only work with a few information sources like Shopify, website links, uploaded files, or a static Knowledge Base. But we know that those options don’t cover every business.

Now, you can create Custom Actions that let the AI Agent access real-time information from any system via API.

That means your AI Agent can:

	Action	Scenario	What AI does	Example Tools or Platforms
1	Track order status via shipping provider	A customer asks ‘Where’s my order?’ in chat.	AI pulls real-time tracking info like current location and estimated delivery time, then replies automatically.	Shopify Shipping, USPS, UPS, FedEx, DHL, Shippo, EasyPost, AfterShip,…
2	Check inventory from your warehouse or ERP	A customer wants to know if an item is available in a specific size or color.	AI looks up live stock levels and confirms availability based on real-time inventory.	Oracle Netsuite, Odoo, Zoho Inventory, SAP, Microsoft Dynamics 365,…
3	Get product info from your online store	A shopper asks for more details about a product not covered in FAQs.	AI pulls up-to-date product details, images, and pricing from your store system.	Shopify, Amazon, eBay, WooCommerce, WIX, Magento, BigCommerce, PrestaShop, Squarespace,…
4	Look up customer history from your CRM	A returning customer asks if they’ve purchased a product before.	AI checks the customer’s order history and responds with personalized details.	HubSpot, Salesforce, Pipedrive, Zoho CRM, Microsoft Dynamics CRM, Freshsales,…
5	Find available bookings or appointments	A customer wants to know what times are open for a service or stay.	AI connects to your booking system and shows available time slots or rooms.	Booking.com, Agoda, Expedia, Traveloka, Airbnb, Priceline, Sabre, Amadeus,…
6	Provide weather forecast information	A user asks whether it will rain in their area before placing an order.	AI fetches the latest forecast for their location and shares the weather update.	OpenWeatherMap, Weather API, AccuWeather, Weatherstack,…
7	Show live stock market data	A user asks for the current stock price of a listed company.	AI retrieves the latest price and stock info, including percent change.	Alpha Vantage, Yahoo Finance API, IEX Cloud, Bloomberg API,…
8	Convert currency or check exchange rates	A customer wants to convert a price to their local currency.	AI gets the real-time exchange rate and calculates the converted value.	Fixer.io, Exchange Rate API, Open Exchange Rates, CurrencyLayer,…
9	Give health or drug information	A user asks for information on side effects or usage of a medicine.	AI looks up verified medical data and provides a clear answer.	FDA Open API, Health.gov, DrugBank, WebMD, MedlinePlus,…
10	Escalate a request to a human support agent	A customer issue is too complex for the AI to resolve.	AI automatically leaves notes and labels, and assigns it to a human agent with context.	Chative.IO

You don’t have to change your current setup. Just give the AI Agent a way to access to it.

Watch the demo video to learn how to access and set up Custom Actions in your AI Agent:

These are just some common examples, businesses can fully customize each action to match your own systems, workflows, and customer needs. Make AI Agent work for your business now!

Bug Fixes

✅ Sometimes, after closing a conversation, it would reopen by itself but the message preview appeared empty. This made it unclear what the customer said. Now you’ll see the full message history & preview as expected when a conversation reopens.

✅ The timestamp tooltip on sent messages used to get cut off, making it hard to check when a message was sent unless you scrolled around. Now you can view message times quickly.

✅ Some users weren’t able to access the order editing page which blocked them from making changes for customers. This has been resolved. You can now open and edit orders as needed.

✅ Empty custom fields were showing up in the wrong sections. We’ve fixed the layout, now only the right data shows in the right place.