Release 2.3: Meet Your New Copilot (Beta)

Everyday pains we measured

• 8 min average lost per ticket hunting past messages or order IDs
• 3× tone-checks before sending a single reply
• 20 % of chats abandoned while agents search for info

If this sounds familiar, Copilot is built for you.

Lighten the load with Chative Copilot (Beta)

Copilot sits quietly in your inbox, ready when you are, so you can spend less time searching and more time helping.

Draft replies in seconds

Click the purple icon; Copilot reads the thread and drops a polished answer in under ten seconds.

Find info in a flash

Ask for a product link, policy line, or help-center article—Copilot pastes the exact text right into your draft.

Create your own shortcuts

Set up commands like /refund summary or /upsell email, translate or paraphrase any message, and reorder tools to fit your day.

Connect your sources

Link docs, KB pages, Shopify, CRM, and more. Copilot pulls live data whenever you need it.

Early users report 30 % shorter response times and a visible lift in CSAT. Ready to see the same?

Go to Add-ons → Copilot (Beta) and enable your free seat today.