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Connect Seamlessly with Customers Using Facebook Messenger

Facebook Messenger

Say hello to easy customer engagement through Facebook Messenger – a powerful tool that lets you build strong connections with your customers. And guess what? With Chative.IO, connecting your Facebook Messenger is a walk in the park.

This cool integration lets you handle all your business chats right inside the Chative.IO Inbox, even if you're managing multiple Facebook pages.

But wait, there's more! You can also add a Messenger chat plugin to your website. Imagine this: Your customers can chat with your business while they're browsing your site. How awesome is that? Our Messenger chat plugin ensures the conversation keeps flowing, even when they're not actively exploring your site.

Are you excited to get started? With just a few simple steps, you'll be all set to make these great things happen.

Connect Chative.IO with Facebook​

The integration process takes just a few minutes. Log in to Chative.IO app and follow these simple steps:

Step 1: Navigate to Channels on the sidebar, and create a new Facebook Messenger channel.

Step 2: Go to the Facebook Page tab and click Connect.

Step 3: Enter your Facebook credentials and hit Log in.

Step 4: Next, please tap Continue as [your Facebook account name] and pick the pages you want to link up with Chative.IO, then hit Continue.

Step 5: Make sure to give us full permission to access your pages and click on Save.

Step 6: Select a Facebook page from the list you got in Step 4 to connect Chative.IO.

If you need to change your list of Facebook pages or add a new one, just disconnect the current Facebook page and click Refresh.

Now, if you see the Facebook Page settings tab popping up, you're in the right place. Start fresh from Step 4, but this time choose Edit Settings instead of Continue as [your Facebook account name]. Let's keep the setup going!

💡 You can link only one channel to a single Facebook Page. To include more than one Facebook page, simply create a new channel for each additional page.

Add Messenger chat plugin to your website​

Moreover, you can make the most of our Messenger chat plugin by adding it to your website. This cool feature allows your customers to chat with your business while they're browsing your website. It's like keeping the conversation going, even when they're not actively exploring your site!

Worried about the Messenger chat plugin not fitting your website's theme? No problem! Let's customize it to match your unique style!

Customize Messenger chat plugin​

Customize Messenger chat plugin

Give your Messenger chat plugin a personal touch with these options:

  • Theme: Pick colors that match your website's vibe.
  • Launcher Position: Decide where the chat icon should appear.
  • Welcome Message: Write a friendly message for visitors.
  • Enable Guest Mode: Let visitors start chats without logging in.

Moreover, you can also choose the preferred language for your plugin to ensure that your visitors have a comfortable and familiar experience when interacting with your Messenger chat plugin.

You're doing awesome! 🤩 Your Messenger chat plugin is now perfectly aligned with your website's style. Ready to take the next step and get it installed?

Installation​

It's as simple as setting up live chat on your website. Just follow these quick steps:

Step 1: Enter your Website URL in the Website URL section.

Step 2: Click Save to apply your changes.

Step 3: Copy the code in the Copy code section.

Install livechat to Website!

Step 4: Open your website's source code and paste the copied code right below the <body> tag.

That's it! Your Messenger chat plugin is all set up and good to go on your website. Let the conversations begin! 🚀

Disconnect Facebook​

If you ever want to disconnect the live chat from your Facebook page or switch to a different page, just click on the Disconnect button right next to the page that's currently linked in the Facebook Page section.

Disconnect Facebook

And there you have it! You're now familiar with all the setup steps for your Facebook page in our system. Exciting, right? But wait, there's more!

Let's take the next exciting leap and discover how to install live chat directly to your website. This way, you'll be all set to start receiving and responding to messages from your valued customers right within the Chative.IO.