Want the best of both worlds when it comes to AI support? With Chative.IO, you can manually assign Coze bots to conversations or let automation handle it. Plus, the workflow automatically can remove AI when agents step in, saving you tokens and ensuring seamless customer interactions.
Sometimes, you want to decide exactly when and where to use your Coze bot. Here’s how:
For busier times or to ensure 24/7 coverage, set up automatic bot assignment:
Here’s the game-changer: Chative.IO automatically unassign the Coze bot from the conversation when an agent steps in. This helps:
💡 Don’t worry – if the agent needs Coze bot assistance later, they can easily assign the bot back to the conversation.
By leveraging both manual and automatic bot assignment, you’re using efficient, cost-effective, and high-quality customer support. Start optimizing your Coze bot usage with Chative.IO today!
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