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Chative vs Intercom: Which CS Platform is Right for You?

Looking for the best business messaging app?

At Chative, we work super hard to build the best omni-channel messaging platform. But we know our product won’t be the perfect fit for every company out there.

Different companies have different communication needs. It’s really tough for one app to nail every single requirement perfectly.

However, we never stop trying to make Chative even better. We constantly add new channels, integrations and features based on feedback from users.

Our goal at Chative is to help you have an optimized workspace to focus on sales and customer relationships. And if for some reason Chative isn’t the ideal fit for your business requirements, we want to point you in the right direction.

That’s why in this guide, we’ll do a head-to-head comparison of Chative vs Intercom – a big name in this space.

We’ll break down the key features, pros and cons of each tool. This will help you decide which one is the best fit for your needs.

Let’s get started!


Intercom is a popular customer communication management platform that’s used by many companies today.

It aims to provide an all-in-one suite for support, marketing, and engagement by combining tools like:

  • AI Chatbot
  • Multi-channel messaging (email, chat, etc.)
  • Help center and knowledge base
  • Customer data and activity tracking
  • Team inboxes and collaboration

Does Chative have those features?

Chative is also a platform built for messaging across every channel.

Omni-Channel Inbox

We have an unified inbox that lets you manage conversations from website live chat, Facebook Messenger, Instagram, WhatsApp, Zalo OA, E-commerce stores, etc. – all in one place. No need to constantly switch between disparate apps or inboxes.

🔥 And it’s not just one integration per channel. With Chative, you can connect MULTIPLE Facebook pages, WhatsApp numbers, Instagram/Zalo accounts, websites, Shopify stores and more.

Team Inbox & Collaboration

Our shared inbox helps teams seamlessly collaborate on customer conversations. You can leave internal notes, route conversations to the right agents automatically and manually, and more (let’s explore).

Customer Data & Activity Tracking

You get a full 360-degree view of the customer – profile data, online status, order history, site activities, and more. You’ll even be able to view a customer’s shopping cart contents soon!

Help Center & Knowledge Base

Chative provides an internal knowledge base portal for your agents, giving them easy access to product info, policies, company details and more – no need to memorize everything.

✅ And get excited – a help center for your customers coming very soon!

Smart Automation with Workflows

With Chative’s visual workflow builder, you can automate business rules for everything – from auto-messages and routing to custom actions like labeling customers, detecting conversation topics, and triggering timed follow-ups.

🧐 Why have an AI just respond to chats when it can do so much more? Achieve hyper productivity by designing custom workflows for your business needs.

Go Wherever Your Customers Are

Using dedicated mobile apps, you can stay connected with your customers anywhere and provide real-time responses on-the-go with the same core functionality, automation, and team collaboration capabilities as the web version.

The best part? It’s 100% free. No more paying extra just to access your conversations from your phone. 😍

Why Chative Is The Best Messaging Tool For Businesses In 2024?

While there’s no denying that most of these tools have some handy features, they also have some key drawbacks that hold them from being truly great.

If you choose Intercom, you could miss out on:

  • Built-in integrations into all the top messaging channels and e-commerce platform used by modern customers.
  • A much more affordable pricing. You have the right to choose the plans that fit your requirements.
  • Very user-friendly interface.
  • You don’t need onboard training, but if you do, 24/7 live support is always ready.

Let’s look at some numbers. Intercom’s cheapest plan is already $39 per user per month. Their higher tiers quickly cross $100 per user, not to mention charge per channels 😶‍🌫️.

Chative on the other hand has a free plan to get started. As you grow, it’s just $10-25 per user per month. The pricing is completely transparent with no hidden fees – you only pay for what you need.

Whether you’re a small e-commerce brand, scaling startup or an enterprise, Chative is the omni-channel messaging solution designed to help you scale.

Its unified inbox, optimized workspace, fully-featured mobile apps, AI and smart automation (coming soon!!!), transparent pricing simply more versatility for you.

So if you want to boost your customer conversions and support across any channel, sign up for free trial today. 💖

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