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Step-by-Step Guide to Build an E-commerce Knowledge Base

The next crucial step is setting up your Knowledge Base, where you'll unlock the power of a comprehensive knowledge base for providing excellent support.

What is Knowledge Base?​

Knowledge base is a centralized and easily accessible library of information that contains answers to frequently asked questions, helpful articles, and essential product or service details. It serves as a valuable self-service resource and a knowledge hub for your support team.

What you can do with this feature?​

  • Streamline your support process by accessing instant answers and troubleshooting tips.
  • Reduce support time by empowering the AI Assistant to find solutions and provide immediate responses.
  • Boost customer satisfaction with comprehensive and updated information.

In this section, you'll discover how to effortlessly add categories, edit pages, and organize your knowledge base.

For detailed insights and tips on setting up your knowledge base, please visit our Knowledge Base article.