In this update, we have rolled out a more engaging Inbox for better agent performance. Here’s what we’ve implemented:
- Unread messages have become visible with a purple dot.
- Inline notice if there is any action like removing agent or closing conversation.
- Your inbox can display all conversations, besides open or closed filters.
- A smooth transition when you remove, reassign, or close conversations.
🔥 Bug fixes
- Fixed bug where changes are not saved in Translation page until reloading.
- Fixed bug where the “invite member” button is not disabled when FREE plan is out of available seats.
- Fixed bug where messages do not display consistently when switching among sample conversations.
- Fixed bug where the number of open messages in the sidebar has been updated improperly.
🎁 The more exciting updates are rolling out. Stay tuned!
Kate Tran is a story-teller and a marketer at Chative. Her passion is to bring knowledge of chatbot trends to everyone. Despite of her busy schedule, she always makes time to read novels at the weekend.