Hello!

We’re thrilled to announce our latest release, packed with new e-commerce features and improvements to enhance your experience.

Let’s dive into the details of what we’ve fixed and improved!

New Features

Now, agents can quickly and easily make changes to orders while chatting with customers

• Modify contact info, shipping addresses
• Add reasons, notes
• Restock removed items
• Send invoices

No longer have to navigate to a different platform to make changes to orders in real-time, reducing the risk of errors or miscommunications.

Connect your store and enjoy a more convenient and efficient way to manage orders, while also improving the customer experience.

Improvement

Stay connected with your customers and provide personalized support without any manual effort. Simply click on the “Sync” button, you can effortlessly update the customer profile with their latest information.

Bug Fixes

We’ve been working hard to address and fix lots up bugs that have come up over the past month. Our goal is to provide you with the best possible experience and a reliable platform that you can trust.

Inbox

• Fixed an issue where you see 2 guest conversations for the same visitor – once with no information.
• Fixed incorrect currency formatting: Amounts now display appropriately according to the currency unit (e.g. 1,000 VND or $1.000).
• Fixed duplicate messages when sending multiple files.
• Fixed misaligned event notifications in chat transcripts. Now, event notifications are properly centered.
• Fixed an issue where customer labels that were previously removed could not be reapplied. Now, after removing a label, agents can still select it without needing to reload the system. The tagging options remain intact and accessible across sessions.
• Fixed an issue where conversations were not preserved accurately. Now, conversations are displayed correctly with the corresponding customer name, even after reloading the page.
• Fixed an issue where conversations were not displaying the latest messages. Now, when you click on a conversation, it will automatically load the most recent messages. This helps you stay up-to-date with customer inquiries and respond promptly.
• Fixed an issue where agents received duplicate notifications for joining an assigned conversation. Now, the notification message “You unassigned A from the conversation” and “You joined the conversation” will only appear once.
• Fixed an issue where switching between different accounts within the same browser resulted in residual data from the previous account being displayed. Now, the application will correctly display the conversations, Knowledge Base, and workflows associated with the currently logged-in account.
• Fixed an issue where the conversation count would be misaligned if the name was too long. Now, the name will be shortened if necessary to ensure that the conversation count remains in its designated area.
• Fixed an issue related to unnecessary conversations in the inbox when a contact was removed. When a contact is deleted from the customer list, their corresponding conversation will also be deleted automatically.
• Fixed an issue where changing a customer’s name would also change the color of their avatar. Now, we have replaced the default avatar with a globally standardized image and the customer’s avatar will remain unchanged even when their name is updated.
• Fixed an issue where the contact name was misaligned when there were no messages in the conversation. Now, the name will be displayed in the correct position.
• Fixed an issue where the time sent of a recent message from a customer was not displayed when hovering over the message. Now, you can view the timestamp of a recent message from a customer when hovering over the message. No need to reload the page.
• Fixed an issue where messages sent through ZaloOA were always displayed as “sending” in the inbox. Now, the status of these messages will be accurately reflected in the inbox.
• Fixed an issue where changing customer type did not immediately update in the field. Now, upon selecting a new customer type, the system instantly reflects the change without any delays or interruptions.
• Fixed the issue where avatars were not showing up next to the most recent message. Avatars will consistently appear in front of the latest message to quickly identify the sender and avoid confusion.

Channel Setup

• Improved channel settings configuration:
  • Displaying the correct channel when clicked
  • Allowing editing of channel names
  • Preventing entire pages from loading when setting up a section
  • Reducing the number of times a page loads when saving settings
  • Fixing permanent loading issues when connecting a Facebook page
• Fixed an issue related to conflicting chat window modes. Now, when you select a chat window mode, other modes such as greetings or chat dialogue will be automatically disabled to prevent confusion and ensure proper functionality.
• Fixed Shopify add-on channel loading issue: After onboarding, merchants from Shopify can now see the channels you have set up during the onboarding process in the add-on section.
• Previously, the website URL was not displayed in the live chat setup section after connecting the store to a channel. Now, it is now automatically filled in when the store is connected to a channel.

Workflow Setup

• Fixed issue with “Type is…” condition in workflow setup. Now, the condition functions accurately.
• Previously, there was an issue with saving rule templates due to long template names. This issue has now been resolved.

Notifications

• Fixed an issue where notification sounds for messages were heard by all agents using the app simultaneously. Now, notification sounds are specific to the agent who sends a message to a customer.
• Fixed an issue where the organization’s avatar was not displayed in email notifications that include messages. Now, the organization’s avatar is included, providing you with visual context and recognition.

Other sections

• Resolved the problem where clicking on a closed conversation link within the Activities section on the Agents page did not lead to the conversation. Now, agents can review and access historical interactions with customers by clicking on the conversation link, which will take them directly to that conversation in the Inbox.
• Fixed an issue where only the latest language was saved when adding multiple languages in the Translation section. Now, all selected languages are saved and accessible without encountering errors.
• Fixed an issue where the entire Customer page reloads every time you search for a customer by name. Now, only the customer list section refreshes independently.

We hope these new features, improvements, and bug fixes will make Chative.IO an even better digital workspace for you to boost sales and customer loyalty.

As always, if you have any questions or feedback, please don’t hesitate to give us a shout!