2.0.1: Make AI Work For Your Business

Why Do Support Teams Need Personalized AI?

Every day, you’re probably:

• Rewriting AI responses because they sound too robotic
• Losing customers who get frustrated with generic AI replies
• Spending time explaining the same business context that AI should already know
• Training new agents about your brand voice and style

Now your AI learns your business style upfront. Tell it once how you want it to sound, how detailed it should be, and what your business is about. No more constant corrections or inconsistent support experiences.

When AI sounds like you:

• Customers get consistent experiences whether talking to AI or your team
• Support feels natural, not robotic
• Your brand personality stays strong even in automated chats
• AI can give more relevant answers by understanding your business

🚀 Jump to make an AI Agent that works the way you need it to.

Friendly Messages On Your Website

We’ve all been there:

• Copying responses from your knowledge base
• Deleting formatting marks like ** or ##
• Reformatting everything to look right
• Double-checking if it looks okay on mobile

Now just write naturally. Everything stays clean and readable when you share it through live chat:

• Break down steps clearly
• Make text bold or create lists with simple marks
• Drop in a code snippet that keeps its formatting
• Keep things neat and readable

Messages look great on phones or computers, day or night themes.

💡 If something’s not formatted quite right, it just shows as plain text.

What’s Fixed:

Knowledge Base

• Your articles are saved automatically and ordered correctly as they are after refreshing the page.
• Scroll through many pages & categories easily with page navigation
• Edit smoothly without glitches or jumping text.

Inbox

• Fixed an issue preventing m4a files from being sent via Facebook Messenger.
• Duplicate messages from AI Coze are gone.
• Images in the inbox now expand properly when opened.

Working Hours

• The system now correctly follow your set working hours.

Email Validation

• The email field now properly checks for valid formats, so incorrect addresses like abc.13r5 can no longer start a conversation.