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Release Note 0.4.2: Enhance A Better Customer Experience With Business Hour

We are excited to announce another major release with many new features and improvements.

📣 What’s New

Business Hours – You can let your customers know when your team is not available and display following up messages so the lead will not be lost into oblivion.

  • Let users know that you are currently out of business hours.
  • Set up a working time for each agent or for the whole team, especially useful for a team with a global presence.
  • Automated offline messages to notify customers.
  • Automatically asking for personal information for following-up purposes.

Agent Online Status is another great feature that has been shipped alongside Business Hours.

  • Let your customers know whether the agent is currently available or not.
  • The online status is updated based on the agent’s latest activity and his/her business hour setting.

You can access Business Hour in Organization Settings.

🔼 Improvements

Message Draft: drafting messages will not be lost anymore.
Overall Enhancement: Better icons and fixed many typos across the platform. Some existing features have also been worked on the give a more consistent feeling for end-users.
Allow editing placeholders in the lead form: The placeholders can be edited via Language Settings.
Allow to download Chative Mobile app in web app: Chative mobile app is now available and you can download it on Settings page

🔥 Bug fixes

[Settings] There was no option in the Chat assignment being ticked by default
[Member settings] Owner could not invite members to their organization after they downgrade to the FREE plan.

🏃‍♂️ Have fun with the new update! We are looking forward to receiving more feedback from you all and will roll out a gamification system to award people that contribute feedback and help spread the word about Chative.

Stay tuned for more crazy updates in the future!

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Kate Tran

Kate Tran is a story-teller and a marketer at Chative. Her passion is to bring knowledge of chatbot trends to everyone. Despite of her busy schedule, she always makes time to read novels at the weekend.