Release Note: Live Chat Appearance, More Powerful Lead Form, And Much More!

A much faster inbox

Inbox is where you – as an agent, use to communicate with your customers in real-time. Especially, all the conversations from many different channels such as Facebook, Instagram, or website are stored in only this shared inbox. This helps you manage and support customers between your team members easily. 

On this release, we improved the loading time of Inbox so that you can jump into this section and enjoy the new faster Inbox with the most smooth messaging experience ever!

Multiple languages on your lead form

Having a simple form to collect customers’ basic information lets you proactively follow up and stay connected with your customers. That’s why we always take this feature in the high priority to optimize day by day.

So, what’s new today?

To get your lead form more powerful, we release the new option allowing you to display languages of the form corresponding to customers’ browser preferences. To tailor the languages and get closer with your customers in any conversations all over the world, you can adjust the default text into many languages, then it will automatically translate to match with the language on the customer’s browser.

An impressive live chat appearance 

What are you expecting from a chat tool when your customers reach out to you? 

Chative knows it! We bring the most impressive messaging experience to you that can attract your customers’ attention and help them feel free to keep conversations lasting longer. Having more orders, getting more valuable insights, and receiving better rating satisfaction from customers is much easier with a beautiful widget appearance.

In particular, we have patched up quite a few cosmetic issues as well as UX for the live chat widget. Full options allowing you to customize your live chat at the highest tier will let your imagination blow up. Let’s check out today!

But it’s not the end, more improvements are coming soon in the next release!

📍…and much more!

• Increase the height between the chat window and the website’s bottom.

• Improve Dashboard and Report interface.

• Show warning notification before leaving the feature with unsaved changes.

• Match the color of the “checkbox” icon of GDPR notice on lead for with the chat window theme.

• You can now switch back and forth between the profile contact and conversation.

• Added a button for uploading images in the inbox for better visual recognition.

Retirement reminder

We’ve reached out to everyone individually, start your new day with our great experience in app performance! Your feedback and sharings would help us a lot in the next releases to make Chative go on the further path.

🔔 Stay tuned for exciting upcoming updates!