Do wait times frustrate your customers and slow down your support team?
Fear not! Let’s say hello to a more streamlined and efficient support experience. We add two powerful workflow automation to help you increase response speed and improve customer satisfaction.
When a new customer sends a message and has not received a response from an agent, the conversation will automatically be transferred to another agent. This is to avoid assigning new chats to already busy agents, when there may be other agents who are available and can provide faster support.
You can now configure automatic follow-up messages, proactively staying in touch with customers and fostering continuous engagement.
When the customer does not reply after a certain time, will add a note to remind the agent to send an email to the customer.
In Chative, the workflow feature is more than just flexible; it’s your personalized command center. Let’s tailor the workflows to meet your unique needs!
Stay tuned for even more powerful workflow features for e-commerce:
And don’t hesitate to let us know if you discover a missing function for your unique workflow. Your input is our fuel for development, and we only strive to create tools that make a real-world difference.
Get started today!
Explore these new automations in your workflow setting. Easy-to-follow guides and tutorials make setup a breeze.