Release 1.2.1: Boost Customer Support Speed in 2 Easy Steps

Do wait times frustrate your customers and slow down your support team?

Fear not! Let’s say hello to a more streamlined and efficient support experience. We add two powerful workflow automation to help you increase response speed and improve customer satisfaction.

How can it help?

• Increased customer satisfaction: Reducing wait times helps to improve customer satisfaction, as it shows that businesses are taking their customers’ time seriously.
• Increased resolution rates: By following up with customers who have not responded, businesses can help to ensure that issues are resolved more quickly and efficiently.
• Maximize the efficiency of your support teams: Avoid cases where customers have to wait for a busy agent when other human agents are readily available.

Examples

Transfer customers to other agents

When a new customer sends a message and has not received a response from an agent, the conversation will automatically be transferred to another agent. This is to avoid assigning new chats to already busy agents, when there may be other agents who are available and can provide faster support.

Send follow-up messages

You can now configure automatic follow-up messages, proactively staying in touch with customers and fostering continuous engagement.

Add a note to send an email after no response

When the customer does not reply after a certain time, will add a note to remind the agent to send an email to the customer.

In Chative, the workflow feature is more than just flexible; it’s your personalized command center. Let’s tailor the workflows to meet your unique needs!

What’s more

Stay tuned for even more powerful workflow features for e-commerce:

• Automatic cart reminders 24 hours after abandonment to remind customers about their abandoned carts and encourage them to complete their purchases.
• Automatically identify high-value customers based on purchase history, loyalty program status, or other criteria.

And don’t hesitate to let us know if you discover a missing function for your unique workflow. Your input is our fuel for development, and we only strive to create tools that make a real-world difference.

Get started today!

Explore these new automations in your workflow setting. Easy-to-follow guides and tutorials make setup a breeze.