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How to edit Shopify orders in Chative

With Chative.IO, you can directly edit Shopify orders, including:

  • Adding or removing products
  • Changing product quantities
  • Applying discounts to new products or the entire order
  • Editing shipping addresses
  • Adding order notes
note

If your edits affect the order cost, you can send an updated invoice to the customer. If you don’t want to notify the customer, uncheck Send invoice to customer.

How to edit an order​

Follow these steps to edit an order in Chative.IO:

Step 1: In the Shopify Orders section on the right sidebar, choose the order you want to edit.

Step 2: Click Edit, then the order edit window will appear.

Step 3: Edit products, quantities, discounts, etc.

Step 4: Check all changes and click Save.

Actions you can perform while editing​

  • Add New Products: Search for products from your store’s list or add custom products.
note

You can’t re-select existing product variants. Instead, adjust the quantity of the current variant.

  • Remove Products: You can remove products from the order, except those already fulfilled. Removed products will be automatically restocked. If you don’t want them restocked, uncheck "Restock items."
  • Adjust Quantities: Reduce quantities without updating stock by unchecking "Restock items." Quantities of fulfilled items cannot be changed.
  • Update Discounts: Modify or remove discounts on existing products and apply discounts to new products.
  • Edit Shipping Address: Editing the order does not recalculate shipping methods or costs. If the order size or weight changes, you might need to adjust shipping fees.
note

Orders with domestic delivery methods cannot be edited

Notifying customers​

If the total order amount hasn’t changed, you don’t need to refund or charge more. By default, your customer will be notified of any changes. If you prefer not to notify them, uncheck "Send invoice to customer."

note

Remember to review all changes and click Save to complete the order editing.

After editing an order​

After making changes to an order, take the following actions based on the updated total amount:

  • If the order amount increases: Collect the additional amount from the customer. The Payment section will show the "Amount to collect."
  • If the order amount decreases: Refund the customer. The Payment section will show the "Amount to refund."
note

Sending a notification does not complete the refund process. To process a refund, click Refund after updating the order.

Frequently asked questions​

Why can’t I edit an order?

You may be unable to edit an order for the following reasons:

  • You don’t have permission to edit orders.
  • The order’s currency is different from the store’s default currency.
  • The order has domestic shipping methods.
  • The order includes taxes or additional fees, such as DDP (Delivery Duty Paid) orders.
  • Orders created by apps cannot be edited in the Shopify admin or by other apps. Only the app that created the order can edit it.