Files & media sharing capabilities
In the Chative.IO Inbox, you can share a wide range of file types with your customers, even overcoming certain limitations found in native messaging platforms. For instance, Chative.IO enables you to send file attachments that might not be possible on platforms like Instagram.
This document will walk you through how file attachment sharing works and highlight its limitations.
How it works
There are four types of files that you can use during the conversation with your customers in the Inbox, which is: image, audio, video, and file.
You can find this option by going to Setting > Conversations > Inbox. This setting only applies to agents, not customers.
Uploading and sharing files may be restricted in the setting by your organization owner or admin.
File format limitations
- Image: .apng, .jpg, .jpeg, .png, .svg, .avif, .webp
- Audio: .m4a, .ogg, .wav, .mp3, .flag, .mid
- Video: .mpg, .mpeg, .avi, .mov, .mp4, .webm, .flv
- File: .zip, .rar, .tar, .gz, .docx, .odt, .ods, .odp, .pdf, .ppt, .pptx, .xlsx
Please ensure that your files are in the supported formats listed above. Files in other formats won't be accepted for upload.
File exceeds limit or incorrect format
If a file exceeds the size limit or is not in the supported format, you will be notified with a warning. Ensure that your files comply with the guidelines to avoid any upload issues.
Your customers will also see a warning if they attempt to share a file that exceeds the size limit or is in the wrong format.
Downloading shared files
If your customer shares a file with you, simply click on the file in the conversation to download it to your desktop for easy access.