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Make Coze bots send free follow-up messages

Ever had a customer disappear mid-conversation? It happens more often than you'd think. That's where follow-up messages come in handy.

By using Chative's workflow with your Coze bots, you can automatically send follow-ups without spending extra on message tokens.

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These follow-ups are sent through Chative, so they don't use up your Coze message tokens. It's a win-win: better customer engagement at no extra cost!

Why this matters​

  1. Keep conversations going: Don't let potential sales slip away because a customer got distracted.
  2. Improve response rates: A gentle reminder can encourage customers to continue their inquiry.
  3. Show you care: Follow-ups demonstrate attentiveness and good customer service.
  4. Save time and money: Automated follow-ups work 24/7 without additional staff or costs.

Real example​

Coze example

How to make Coze bots send free follow-up messages​

  1. Log into your Chative account
  2. Go to the Workflow section
  3. Create a new rule:
  • Event: Choose “When an agent is waiting for responses” and set the waiting time (e.g., 30 minutes)
  • Condition: “Conversation status is opened”
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💡 Experiment with different messages and timing to find what works best for your customers.

  1. Add an action:
  • Select "Send a message"
  • Type your follow-up message
  • Choose your Coze bot as the sender
  1. Save and activate the rule

That's it! Your Coze bot will now automatically send follow-up messages to inactive conversations.

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With over 100 possible combinations of events, conditions, and actions in workflow, you can customize follow-ups and other automations to perfectly fit your unique business needs - so don't hesitate to explore and experiment!

Ready to keep your conversations flowing? Set up your free follow-up messages today and watch your engagement soar.