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How to deploy Coze to websites

Imagine providing instant, 24/7 customer support on your websites, without increasing your support team's workload. By integrating your Coze bots with Chative.IO, you can do just that.

Here's what it can do for you:

  • Answer common queries immediately, day or night.
  • Handle multiple conversations at once without hiring more staff.
  • Free up your human agents to focus on complex issues

This guide will show you how to deploy your Coze bots to websites.

What you need​

Before connecting your Coze bots to Chative, make sure your bots are ready to interact and that Chative.IO can securely connect to both Coze and websites:

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💡 Keep your Personal Access Token confidential to maintain the security of your bots.

Connect Coze bot to Chative.IO​

  1. Log in to your Chative.IO account

  2. Navigate to the Add-on section Coze Add-on

  3. Select Connect Coze bot Connect Coze bot

  4. Enter the following information:

    • Bot Name: Enter a name for your bot as it will appear in Chative.IO and your live chat widget on website.
    • Bot ID: This is the unique identifier for your bot in Coze.
    • Personal Access Token: Paste the token you copy earlier.

  5. Click Connect

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If you encounter any issues during the connection process, double-check your Bot ID and Personal Access Token for accuracy.

Use Your Coze bot on websites​

You have two options to make your Coze bots go live in Zalo OA:

Option 1: Assign manually

Option 2: Assign automatically (Highly recommended for efficiency)

Chative.IO powerful workflow allows you to automate bot routing to:

  • Provides instant responses to all incoming messages
  • Ensures 24/7 fast response time without manual work

1. Assign manually​

To manually assign the bot to specific conversations:

  1. Open the a conversation in your inbox
  2. Select the "Assign" option
  3. Choose your Coze bot from the list of available agents

Assign bot manually.png

Here's how to set it up:

  1. Navigate to the Workflow section
  2. Click Blank template to create a new rule
  3. Set events for the rule:
    • Choose "When a customer sends a message" to have the bot respond to all incoming messages.
  4. Set conditions for the rule:
    • Select "Channel platform is 'Your Website Channel'" to apply this rule to Instagram conversations.
  5. Set action to assign bot to the conversation:
    • Add an "Assign conversation to" action to the rule
    • Select your Coze bot as the bot to be assigned
  6. Save and activate the rule.

auto-assign.png

By using Chative.IO workflow, you're not just assigning a bot – you're creating a smart, responsive system that enhances your entire customer service strategy on websites.

It's done! You can now test your Coze bots and see them in action on your websites.