Unlock valuable insights through Chative analytics to optimize business strategies

This documentation helps you discover valuable metrics to help you gain a deeper understanding of your conversations, team performance, customers, and soon, e-commerce analytics.

At Chative, you can generate 3 main insights below:

• Conversation Analytics: Analyzes customer interactions with AI-powered chatbots, tracking effectiveness, satisfaction, FAQs, sentiment, and performance metrics.
• Team Performance Analytics: Evaluates the efficiency and productivity of customer support or sales teams in handling interactions, tracking response times, resolutions, agent workload, and customer feedback.
• Customers Analytics: Gathers insights on customer behavior, preferences, and engagement, including demographics, purchase patterns, lifetime value, churn rate, feedback, and sentiment analysis.

By leveraging these insights, you can make data-driven decisions, improve customer support, and optimize your business strategies.