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Manage multiple AI Agents with Chative.IO Workflows

Leverage Chative.IO's powerful workflow tools to ensure your AI Agents integrate seamlessly into your customer support system. By automatically assigning the most suitable bot for each situation based on expertise, AI Agents provide accurate and relevant responses, ensuring a professional and smooth customer experience.

The value of this workflow​

  1. Deliver useful responses: Each AI Agent can specialize in specific topics, ensuring customers receive the most accurate and relevant answers.
  2. Increase customer satisfaction: Customers receive precise information quickly, improving their overall experience.
  3. Collaborate effectively: AI Agents trained with specialized data and knowledge can adapt flexibly to diverse customer needs.
  4. Ensure seamless customer experience: Smooth transitions between different “agents” ensure uninterrupted support for customers.

Real example:

Reassign AI Agent automatically

How to set up automatic AI Agent assignment​

Follow these steps to create workflows that automatically assign conversations to the appropriate bot:

  1. Access your Chative.IO account and open the Workflow section in the dashboard.
  2. Click Create New Workflow and select a blank template to begin.
  3. Choose "When a customer sends a message" as the trigger event.
  4. Select "Message content contains" and input relevant keywords (e.g., "refund," "returns," "cancel order").
  5. Choose "Assign conversation to" and select the bot specialized in handling the relevant topic.
  6. After completing the setup, click Save and activate the workflow. The system will now automatically detect and assign conversations to the appropriate AI Agent.

Tips for optimizing AI Agents​

💡 Create specialized AI Agents: Develop bots tailored to specific topics (e.g., Refunds, Shipping, Product Support) or designated for specific communication channels. This ensures each AI Agent operates effectively within its assigned scope.

💡 Leverage Workflow Features: Use available triggers, conditions, and actions within the workflow tool to design complex automated scenarios that meet your business’s unique needs. Don’t hesitate to experiment for maximum efficiency!

Start setting up automated workflows today to deliver professional, fast, and accurate support to your customers!