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Upgrade your AI Agent plan to enhance features and capacity

If you’re looking to expand features and capacity to meet your growing business needs, Chative.IO offers flexible subscription plans. Upgrading your plan not only provides enhanced benefits but also optimizes the performance of your AI Agents and elevates customer experience.

Steps to upgrade your plan​

  1. Log in to your Chative.IO account and navigate to Add-ons > AI Agents.
  2. Click on Billing and Usage.
  3. Select a subscription plan that meets your business’s increased messaging and feature needs.
  4. Click Pay now to complete the payment process.

Upgrade AI Agent plan

Important notes​

  • The upgrade will take effect immediately upon successful payment.
  • The cost of the upgrade will be prorated with your current subscription.
  • The billing cycle for the upgraded plan will align with your existing Chative.IO subscription.
  • The upgraded plan will automatically cancel if you uninstall the add-on.
  • You can review total costs on the Billing and Payment Management page.

Tip for new users​

If you’re just starting out and want to explore AI Agent features, the SANDBOX plan is an ideal choice:

  • Free capacity: The SANDBOX plan includes 250 free messages, with no expiration date.
  • Easy to test: Use these free messages to evaluate how AI Agents handle automated queries and optimize customer support workflows across all channels.

FAQs​

1. How are charges calculated when upgrading my plan?​

When you upgrade from your current plan to a higher plan, the system calculates the difference based on the value and remaining days in your billing cycle.

Example:

  • You upgrade from the Basic plan ($19/month) to the Pro plan ($49/month) with 14 days left in your billing cycle.
  • You only need to pay this calculated amount to complete the upgrade.
note

Your used message quota remains unchanged. For example, if you’ve used 300/1000 messages in Basic, this updates to 300/3000 messages in Pro.

2. What happens if I downgrade my plan?​

When downgrading from a higher plan to a lower one, your used message quota remains the same.

Example:

  • You downgrade from the Pro plan (3000 messages) to the Basic plan (1000 messages).
  • Your message status will be 3000/1000 messages, and you’ll need to pay back 2000 messages (or purchase additional messages) to continue using the service.
note

There are no extra fees for downgrading.

3. What happens when I uninstall my AI Agent?​

When you uninstall:

  • Your current plan will be canceled.
  • All AI bots linked to your account will be deactivated.
note

If you reinstall the AI Agent, the system will start with the Sandbox plan.

4. What happens when I reinstall my AI Agent?​

When reinstalling:

  • The system restarts with the Sandbox plan.
  • Your previously used Sandbox message quota will remain the same.

Example: If you used 250 messages in the Sandbox plan before uninstalling, reinstalling will retain the status as 250/250 messages.

5. Will I lose data when uninstalling or downgrading?​

  • Uninstalling: Your AI bots will be deactivated, but previous data will remain stored in the system. You can restore data upon reinstalling.
  • Downgrading: No data is lost, but you need to ensure your used message quota fits within the new plan’s limits.

6. Can I upgrade or downgrade my plan at any time?​

Yes, you can upgrade or downgrade your plan anytime during the billing cycle. However, note the following:

  • Upgrading requires paying the calculated fee difference.
  • Downgrading does not incur fees, but you must ensure your message usage does not exceed the new plan's limits.

7. How does the Sandbox plan work upon reinstalling?​

The Sandbox plan is the default plan when you reinstall the AI Agent. All previously used messages remain unchanged and are not reset.

Example: If you used 250 messages in a prior Sandbox plan, upon reinstalling, your status will still show 250/250 messages.