Manage AI Agent message usage effectively

Effective message usage management ensures smooth customer interactions without exceeding your subscription limits. Below are guidelines to help you monitor, optimize, and avoid additional costs when using AI Agents.

Monitoring training data limits

You can track the training data limits for each data type to understand how many files, products, and URLs have been used for training your AI Agents.

1. Navigate to Billing and Usage in your Chative.IO account.

2. Monitor AI Agent usage statistics, including:
   • Messages
   • Online articles (including public URLs and company data)
   • Files
   • Product limits

tip

Ensure that training content is well-structured and easy to understand to maximize system learning efficiency.

note

Training volume is calculated based on the number of files, products, and URLs you provide.

Purchasing additional message blocks

When your message limit is nearing capacity, Chative.IO offers two ways to purchase additional messages: Manual and Automatic.

Method	Advantages	Disadvantages
Manual	- Greater control over spending.	- Risk of service interruption if you forget to purchase.
	- Only buy when needed.
Automatic	- Ensures uninterrupted service.	- Higher costs if usage isn’t monitored frequently.
	- Eliminates the need for manual tracking.

Manual method

This method allows you to purchase additional messages as needed.

1. Log in to your Chative.IO account.
2. Go to the Add-ons section and open AI Agents.
3. Select Billing and Usage.
4. Choose the number of message blocks you want to purchase.
5. Click Save to save your configuration.

note

• Additional messages will be activated immediately upon successful payment.
• Unused additional messages cannot be carried over to the next billing cycle.

Automatic method

This method ensures that your service remains uninterrupted when your message limit is reached. The system will automatically purchase additional messages as needed.

1. Log in to your Chative.IO account.
2. Go to the Add-ons section and open AI Agents.
3. Select "Billing and Usage."
4. Enable the "Auto-Purchase Usage" feature.
5. Customize the conditions for auto-purchasing:
   • Set a threshold for remaining messages that will trigger the purchase.
   • Specify the number of blocks to purchase per transaction (e.g., 1 block, 2 blocks, etc.).
   • Set a monthly limit on the maximum number of blocks to purchase.

1. Click Save to finalize the setup.

note

• The system will send email notifications when the auto-purchase feature is activated.
• You can adjust or disable this feature anytime in the Billing and Usage section.

Tips for effective usage management

• Monitor regularly: Access the Billing and Usage section to track your usage statistics.
• Leverage automation: Enable the auto-purchase feature if you frequently hit message limits.
• Consider upgrading your plan: If additional message purchases become too frequent, upgrading your subscription plan may be more cost-effective.