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Enhance customer insights for effective segmentation and management

In the Customer CRM section, you'll discover how to efficiently manage and organize your customer relationships using Chative's Customer CRM features. Stay on top of your customer interactions and provide personalized support to build lasting relationships.

  1. Basic Information: Store and organize customer details and communication history for quick access.
  2. Custom Fields: Create fields to capture specific customer data important to your business
  3. Tags: Add tags to customer profiles for better categorization and organization.
  4. Customer Note: Record important notes about customer interactions, preferences, or special requests.
  5. Activities: Keep track of customer interactions and prioritize timely responses.

For more details on using Chative's Customer CRM effectively, refer to our Social CRM article.