Step-by-step guide to build an e-commerce knowledge base

In this article, you'll learn how to optimize team collaboration and streamline your workflow. Follow these steps to set up a smooth workflow and enhance your team collaboration:

1. Invite Members: Easily invite team members to join your live chat platform, ensuring everyone is on board and ready to collaborate effectively.
2. Assign agents to conversations: Allocate responsibilities by assigning agents to specific conversations, ensuring prompt and personalized customer support.
3. Suspend and Reactivate Members: Manage your team efficiently by suspending or reactivating members as needed, maintaining an agile and responsive support system.

For more in-depth insights on creating effective workflows and utilizing rules to enhance your team collaboration, please visit our Workflow article.