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How to set up your organization to ensure smooth collaboration between teams across communication channels

This section helps you set up your organization's profile, including basic details visible to customers and set up your business hours.

Organization profile​

Setting up key details for your organization, such as the name and time zone. These details will be displayed to customers when they interact with your business through different communication channels.

Set up your organization by adding name and time zone

Business hours​

Here, you can set specific working hours for each day of the week. Adjust the start and end times easily, ensuring that your customers know when your business is available.

Set up business hours

Additionally, you can customize the schedule based on criteria like individual staff availability or disable the business hours setting altogether. When disabled, your business will appear as always available and ready to assist customers at any time.