This documentation helps you discover valuable metrics to help you gain a deeper understanding of your conversations, team performance, customers, and soon, e-commerce analytics.
At Chative, you can generate 3 main insights below:
- Conversation Analytics: Analyzes customer interactions with AI-powered chatbots, tracking effectiveness, satisfaction, FAQs, sentiment, and performance metrics.
- Team Performance Analytics: Evaluates the efficiency and productivity of customer support or sales teams in handling interactions, tracking response times, resolutions, agent workload, and customer feedback.
- Customers Analytics: Gathers insights on customer behavior, preferences, and engagement, including demographics, purchase patterns, lifetime value, churn rate, feedback, and sentiment analysis.
By leveraging these insights, you can make data-driven decisions, improve customer support, and optimize your business strategies.