Custom Conversation Data To Personalize Customer Interactions

For enhanced conversation management, you can utilize conversation labels, assign agents, and include conversation notes.

Add conversation label

Simplify categorize conversations by applying relevant labels, swiftly identifying the main subject of conversations for enhanced organization and prioritization of customer queries.

Assign agent to conversation

Ensure effective support by assigning the most suitable agent, be it human or AI, based on their expertise.

Add conversation notes

Click Add Noteto jot down key info or cool insights. Notes are easily accessible in the right-side sidebar, making it a breeze to share knowledge and team up.