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How to streamline all touchpoints for ecommerce stores

This section will guide you through the process of creating and configuring channels to streamline your communication and support workflows. Here's what you'll find in this section:

Create new channel​

Channels are the best way to keep conversations in various projects, topics, or teams.

If you have Owner and Admin permission to create a new channel, follow the steps below:

Step 1: From your left sidebar, click on Channels

Step 2: Click the New Channel button at the end of the left panel

Step 3: Give the channel a name.

Step 4: Choose one of the below platforms you want to connect:

Step 5: Click the Create button to finish.

Create new channel

tip

There’s no limit to the number of channels you can have in one organization. You can assign a specific agent to each channel. Please read more please here.

Set up new channels​

Setting up channels is essential to streamline your communication and support workflows.

You can install our live chat on various platforms, including:

Additionally, you can install the Zalo Official Account plugin on your website, providing visitors with a convenient way to reach out to you through Zalo, Vietnam's leading messaging app.