This section will guide you through the process of creating and configuring channels to streamline your communication and support workflows. Here's what you'll find in this section:
Create New Channel
Channels are the best way to keep conversations in various projects, topics, or teams.
If you have Owner and Admin permission to create a new channel, follow the steps below:
Step 1: From your left sidebar, click on
Step 2: Click the
New Channel button at the end of the left panel
Step 3: Give the channel a name.
Step 4: Choose one of the below platforms you want to connect:
Step 5: Click the
Create button to finish.
💡 There’s no limit to the number of channels you can have in one organization. You can assign a specific agent to each channel. Please read more please here.
Set up new channels
Setting up channels is essential to streamline your communication and support workflows.
💡 There's no limit to the number of channels you can create in one organization.
You can install our live chat on various platforms, including:
In addition to website platforms, you can also connect our live chat to popular messaging platforms, including:
💡 Facebook chat widget is not compatible with Chative.IO live chat and we do not recommend enabling both at once.