How to Streamline All Touchpoints for Ecommerce Stores
This section will guide you through the process of creating and configuring channels to streamline your communication and support workflows. Here's what you'll find in this section:
Create New Channel
Channels are the best way to keep conversations in various projects, topics, or teams.
If you have Owner and Admin permission to create a new channel, follow the steps below:
Step 1: From your left sidebar, click on Channels
Step 2: Click the New Channel button at the end of the left panel
Step 3: Give the channel a name.
Step 4: Choose one of the below platforms you want to connect:
Step 5: Click the Create button to finish.
💡 There’s no limit to the number of channels you can have in one organization. You can assign a specific agent to each channel. Please read more please here.
Set up new channels
Setting up channels is essential to streamline your communication and support workflows.
💡 There's no limit to the number of channels you can create in one organization.
You can install our live chat on various platforms, including:
In addition to website platforms, you can also connect our live chat to popular messaging platforms, including:
💡 Facebook chat widget is not compatible with Chative.IO live chat and we do not recommend enabling both at once.